Troubleshooting: Touchscreen

Use one of the three options below to activate the touchscreen.

Option 1

Touch the screen with your palm or the back of your hand until the digits illuminate.

Option 2

Touch the lower left area of the screen (where the Checkmark symbol is located) until the digits illuminate.

Option 3

Touch the screen with three or more fingers until the digits illuminate.

The lock requires a one-second pause immediately after locking or unlocking before the touchscreen will re-activate. Fully remove your hand from screen until the Checkmark or Lock symbol turns off, and then activate the screen again

If three incorrect codes were entered within one minute, the touchscreen will lock for 60 seconds. You may activate the screen again after the lockout.

If there are no codes in the lock, the lock symbol will not lock the door. This is indicated by the “X” pattern flashing three times with three beeps. Program at least one user code and test the Lock symbol again.

Perform the manual door handing process.

This is indicated by the Checkmark and Lock symbols flashing simultaneously 5 times with 5 beeps. Remove the batteries and replace with a fresh set.

Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate.

Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key, and reinstall the interior assembly.

Remove the interior cover and battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Install the interior cover on the interior assembly, making sure to align the turnpiece with the shaft. Attempt to rotate the turnpiece to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged.

Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch.

Reinstall the interior assembly on the door and replace the battery pack and interior cover.