• How secure is my Premis lock electronically?

    Premis lock uses the standard 128-bit AES encryption and the session-based Station-to-Station protocol which is encrypted with HKDF-SHA-512 derived keys based on per-session Curve25519 keys.

  • Can Premis notify me when the door is locked/ unlocked? Even with a physical key?

    Yes, the Apple Home app sends a notification every time the lock is locked or unlocked when the phone is within Bluetooth® range; when out of Bluetooth® range, you will need to have the lock connected to an Apple TV (Gen 4 or later with tvOS 10.2 or later), iPad (4th Gen or later running iOS 10.3 or later) or HomePod in order to receive notifications. The lock or unlock method can be seen under “view lock activity” within the Premis app.

  • How many Apple devices can I enroll with my Premis lock?

    You can enroll the Premis lock with a single Apple device and share access with up to 15 additional Apple devices. You can additionally share user codes with up to 30 additional users.

  • How many Premis locks can I enroll in an Apple device?

    You can enroll an unlimited number of Premis locks in your Apple Devices.

  • Can I set the lock to auto-lock at a certain time?

    The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. The lock can also be set to auto-lock after a certain period of time after the last lock operation. This setting can be managed from within the Premis App under lock settings.

  • Can I set the lock to auto-lock at a certain time?

    The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. The lock can also be set to auto-lock after a certain period of time after the last lock operation. This setting can be managed from within the Premis App under lock settings.

  • What devices are compatible with Premis?

    • Versions of iPhone, iPod, iPad, and iOS Premis lock can be enrolled with compatible HomeKit enabled devices running iOS 10.3 or newer. These include the iPhone 5s or newer, iPad 4 or newer, iPad Mini 2 or newer, and iPod Touch 6th generation or newer.
    • Compatible versions of Apple TV Premis is compatible with 4th generation or newer.
    • Can I unlock Premis remotely? The lock can be locked or unlocked remotely using the Premis app or Siri, if the lock is connected to an Apple TV (4th generation or newer), HomePod, and Apple iPads (with iOS 10.3 or newer). The Apple TV, HomePod, or iPad must remain in your home in Bluetooth® range of the Premis lock, powered on and connected to your home Wi-Fi network.

  • Do the people I send a user code need to download the Premis app?

    No, the user code recipients can unlock Premis using distinct keypad user codes given at the invitation time.

  • Is there an Android app for this lock?

    No, Android devices are not compatible with HomeKit

  • Does the Premis app work with Apple Watch?

    There is no Premis app for Apple Watch; however, you can lock/unlock Premis using Siri or the Apple Home app.

  • How do I lock out access to the Premis app if I lost my phone?

    By logging into “Find my iPhone” and putting the phone in “Lost mode”, the iPhone will be placed in lock mode and not allow anyone to access its content therefore unable to remotely access the Premis lock. The user can also remove the phones account access by holding the “A” button on the back panel for 7 seconds until the lock beeps one time to perform a network reset. Once the phone is found, you will need to setup the lock again.

  • Can I use Siri to remotely lock/unlock the Premis lock?

    As long as the Premis lock is connected to an Apple TV, HomePod or stationary iPad, the lock can be remotely controlled via Siri. The Apple TV, HomePod or iPad needs to be located within Bluetooth® range (40 feet or closer) and in direct line of sight to ensure connectivity. You will use the following prompt to lock/unlock Premis: “Siri, lock/unlock [name of lock].”

  • What are the different features between Premis Traditional and Contemporary?

    Both Premis Traditional and Contemporary support HomeKit for an iOS compatible smart home. Both type of locks can be controlled by either the “Home” or Premis app as well as support for voice control using Siri. Features are the same but Premis Contemporary provides a more modern, sleeker design to better fit contemporary styling.