Answer

Which routers are recommended for the Halo smart lock?

The following routers are recommended for optimal battery performance: ASUS 3-In-1 Wireless Router (RT-N12) ASUS (RT-AC5300) ASUS (RT-AC1200) ASUS (SRT-AC1900 Google OnHub) Dlink DIR 600M- Cloud router DLink N150 DLink N300 DLink Exo AC1750 Dlink DIR816 Dual Band 2.4 and 5GHZ EERO Mesh Linksys EA6350 Wi-Fi Wireless Dual-Band+ Router with Gigabit & USB   Linksys WRT1900AC Linksys N300 Linksys EA8300 Linksys WRT32X Medialink AC1200 Mi router 4 Dual Band 2.4 and 5GHZ Netgear R6700-100NAS Nighthawk AC1750 Smart Dual Band WiFi Router (R6700) Netgear WNR3500 v2 Netgear WNR3500L Netgear N600 Netgear Orbi Netgear AC750 Netgear Nighhawk Mesh X4S NetGear  WGR614V10 Repeater- Mi Wifi repeater 2 Repeater - Mi Repeater Pro 300M Repeater - TP link wifi repeater WA850RE Synology RT2600AC TP-LINK TL-WR702N TP Link- AC1750 TP Link (450 Mbps wireless N Router TL-WR940N) Tenda N301 Tenda AC1200   The following routers are NOT RECOMMENDED as they may reduce battery life: DLink COVR-C1200 TP-Link Archer-C7 AC1750  

Read More

Answer

How can I troubleshoot the Wi-Fi connection of my Halo smart lock?

ATTENTION HALO SELECT USERS: If your lock is unable to detect any Wi-Fi networks during lock setup, please power cycle your lock by removing and replacing the battery pack, then resume setup. If the issue persists, call support at 1-800-327-5625 If your Halo lock is having Wi-Fi connectivity issues, try the below troubleshooting tips.     Halo Select troubleshooting Instructions: Check your router settings to ensure your home network is broadcasting 2.4GHz frequency and is not hidden. Check if it is password protected using the WPA2 or WPA3 security protocol. If your lock is unable to detect any Wi-Fi networks during lock setup (after following steps 1 and 2), please power cycle your lock by removing and replacing the battery pack, then resume setup. If your home network’s Wi-Fi credentials have changed, for Halo Select you can perform the Wi-Fi reconfiguration from the App. Go to the Lock Settings in the Kwikset App and select “Wi-Fi Settings”. Understand the Network Requirements listed in the page and click on “CONTINUE”. Attention: Clicking on CONTINUE will disconnect the user from the current network temporarily, as the new Wi-Fi network scanning is in place. The lock will still be accessible over BLE. In the subsequent page all the supported Wi-Fi network names including the recent network that the lock was connected to were listed. The networks are shown in the order of their signal strength. Choose the desired network and complete the setup. In case of not connecting to any network, a connection is automatically reinstated to the previous network, after 15mins. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock. Try powering your router and modem off then on again.     Halo Keypad, Halo Touch and Halo Touch Screen Troubleshooting Instructions: Note: Many variables can have a negative effect on Wi-Fi connection strength, making it difficult to pinpoint a single source of reduced performance. Wi-Fi Troubleshooting Tips: Check your router settings to ensure your home network is broadcasting 2.4GHz frequency, is not hidden, and is password protected using the WPA2 security protocol. If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Reset to connect your lock to the new network. Try powering your router and modem off then on again. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock.

Read More