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How to enable/disable turnpiece functionality on my SmartCode 955?

ALERT: A feature for property managers. If the turnpiece is disabled, the lock will always auto-lock after each entry. The turnpiece will rotate but will not activate passage mode. User code or key will always be required for entry. 1. Make sure the door is open. 2. If you have not enabled a programming code, press and release the program button. You will hear two beeps. If you have enabled a programming code, enter your programming code, then press Kwikset. You will hear one short beep and the keypad will flash green. 3. Press 9. You will hear one long beep and the keypad will flash green. 4. Press Kwikset. You will hear one long beep and the keypad will flash green if successful. If you hear three beeps and the keypad flashes red, it was unsuccessful. Repeat from Step 1.

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On my 264 deadbolt, the turnpiece cannot rotate or operate

Remove and reinstall the lock, making sure that the tailpiece is horizontal in steps 4 and 5 here.

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On my 264 deadbolt, After my deadbolt has been working normally, the latch bolt locks up and the turnpiece will not rotate.

Enter your PC, then re-enter the door handing code: Press "Kwikset" then "0" then "Kwikset"

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Answer

On my 275 Contemporary, after the lock has been working normally, the latch bolt locks up and the turnpiece will not rotate.

Enter your Programming Code. Press enter arrow. You will hear one beep. Press 0. Press enter arrow. You will hear two beeps. The latch bolt will extend and retract to learn the orientation of the door. If successful, you will hear 2 beeps. If unsuccessful, you will hear 3 beeps (make sure the door is open and unlocked and that you are using a fresh set of batteries).

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On my Smartcode 909/910, the latch bolt is not moving in the correct direction and the turnpiece will not rotate.

The door handing process was not executed during installation, and the lock does not know the orientation of the doorPerform the door handing process:1. Remove battery pack by unscrewing interior. 2. Press and hold the Lock button while installing battery pack. Hold the unlock button until the latch bolt starts moving on its own.2. Did the latch bolt retract and extend on its own when the battery pack was installed?No? Press and hold the Lock button while installing battery pack

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On my Home Connect 620, what should I do if my bolt jams, doesn’t lock/unlock smoothly, or the batteries need to be replaced often?

A: Home Connect 620 may not have been ‘handed’ properly.  (The ‘handing’ process tells the lock which direction to extend the deadbolt.)  Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first motorized operation.  If you need to re-hand the lock, please see installation guide. A: Home Connect 620 might be jamming.  Check that the bolt hole is at least 1” deep so the bolt fully extends.  Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame.  Check that the mounting screws securing the exterior keypad are not over-tightened.  Please see (link to warp door guide) for additional information. A: For new installations, please be sure to check that the lock was installed with the latch extended and in the lock position.

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Answer

When I try to lock the Home Connect 620 deadbolt, it makes noises but doesn’t lock.

A: Home Connect 620 may not have been ‘handed’ properly.  (The ‘handing’ process tells the lock which direction to extend the deadbolt.)  Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first motorized operation.  If you need to re-hand the lock, please see installation guide. A: Home Connect 620 might be jamming.  Check that the bolt hole is at least 1” deep so the bolt fully extends.  Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame.  Check that the mounting screws securing the exterior keypad are not over-tightened.  Please see (link to warp door guide) for additional information. A: For new installations, please be sure to check that the lock was installed with the latch extended and in the lock position.

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