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Pairing & Sharing Support

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How many Apple devices can I enroll with my Premis lock?

You can enroll the Premis lock with a single Apple device and share access with up to 15 additional Apple devices. You can additionally share user codes with up to 30 additional users.
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What Do I Need To Manage Premis Remotely?

An Apple TV*, Apple HomePod, or iPad 4* must be installed, turned “ON” and within Bluetooth range (40 feet or closer) for Premis to be connected to the internet and be remotely locked/unlocked by either Premis or Home app or voice controlled by Siri.The Premis lock and Apple TV, or HomePod, or iPad 4 will need to use the same apple ID and connected to same Wi-Fi network.*Apple TV (4th Generation or later with tvOS 10.2 or later)*iPad 4 (running iOS 10.3 or later)
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How Can I Set-Up A HomeKit User on my Premis lock?

Please download the Premis app from the App Store and follow the instructions inside the app to pair your smartphone, manage the settings of your lock, and send user codes to family and friends.
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How Well Does Premis Work With Doors That Have A Lot Of Pressure Resistance On The Lock Bolt, Like Weather Stripping?

The Premis lock is design to overcome pressure resistance on its bolt as result from weather stripping and warped door as result of climate and/or structural variations. However, it is recommended that the user fix any door warp or related problems as these problems impact the battery life.
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How Do I Pair Premis With My Apple TV?

There is no need to pair a Premis lock with your compatible Apple TV. As long as the lock is within range of the Apple TV (40 feet or closer) which is logged into the same iCloud account as the enrolled Apple device, the lock can be remotely operated. For settings tips on how to configure the Apple TV, please refer to video. Video Title of the Video
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How Many Premis Locks Can An Apple TV Control?

Apple TV can control an unlimited amount of Premis locks.
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Why Doesn’t My Apple TV Show That I Can Enroll My Premis Lock?

Currently available Apple TVs do not show the HomeKit accessories it can command. Apple may change that in the future.
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Besides A Compatible Apple TV Connected To The Internet, What Else Do I Need To Set Up Premis To Control It Remotely?

You will need the Apple TV logged into the same iCloud account as your Apple device that has the Premis app. You will also need to enable remote access on your Apple device from the HomeKit menu “Use iCloud” option on your Apple device.
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Can I Use Siri To Control Multiple Premis Locks?

Each lock can be given a distinct name, so each can be controlled individually via Siri
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Interactive Guide
Premis Installation Guide

This step-by-step guide will walk you through the process of installing Premis, ensuring proper performance, setup, and noting common issues.
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