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Electronic Locks Support

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Answer
Can I set my Premis lock to auto-lock at a certain time?

The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. The lock can also be set to auto-lock after a certain period of time after the last lock operation. This setting can be managed from within the Premis App under lock settings.
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Is The Premis Lock Weatherproof? (What If It Gets Rained On)

Premis has a weather proof exterior, however, the interior must be protected from the elements.
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Could my SmartCode 955 be installed on an outside gate - where both sides are exposed to weather?

These door locks are tested for use on an exterior house door, but not for gates, where both interior and exterior are exposed to the elements
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How to change the auto locking duration on my SmartCode 955?

Make sure the door is open If you have not enabled a programming code, press and release the program button. You will hear two beeps. If you have enabled a programming code, enter your programming code, then press Kwikset. You will hear one short beep and the keypad will flash green. Press 8. You will hear one short beep and the keypad will flash green. Press Kwikset. Enter delay time between 1-99 seconds. Press Kwikset. You will hear one long beep and the keypad will flash green if successful. If you hear three beeps and the keypad flashes red, it was unsuccessful. Repeat from step 1.
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Can my SmartCode 955 be installed on an metal and glass commercial front door?

If the door is 1 3/8” – 13/4” thick & prepped for a cylindrical lock. Usually the metal & glass doors are narrow, and there are narrow style locks for them.
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Can I use my SmartCode 955 on an exterior door with a storm door?

Yes, if there is ample spacing between the two doors & the handles of the storm door and this product won’t interfere. Refer dimension guide here for determining compatibility with your doors.
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How do I install the Aura deadbolt?

The Aura deadbolt is easy to install. It installs in minutes with just a screwdriver with no hard wiring required. The Kwikset App includes an interactive guide and detailed step-by-step instruction. Detailed step-by-step instructions can be found on the Aura Support Page.
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What is auto-lock on my Aura Deadbolt?

Auto-lock is an optional re-locking feature where the Aura deadbolt re-locks itself after a period of time. Click here to view instructions on changing lock settings.
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Can I set the auto-lock to different time intervals for my Aura Deadbolt?

Yes, the auto-lock time delay can be customized using the Kwikset App within Bluetooth range Aura. The selectable time intervals are: 30 seconds, 1 minute, 3 minutes, 5 minutes, 10 minutes. Click here to view instructions.
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Interactive Guides

Interactive Guide
Premis Installation Guide

This step-by-step guide will walk you through the process of installing Premis, ensuring proper performance, setup, and noting common issues.
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