This is a feature to ensure door is always locked and the key is removed only in the locked position (vertical).
Read MoreTo remove a cylinder for resetting: Remove screws from interior turnpiece assembly and remove interior and exterior assembly from door. Remove cylinder housing mechanism from exterior assembly. Important: Do not remove screws or cover from the cylinder housing mechanism. Remove the silver clip from the cylinder that you plan to reset. Hint: Wedge a flat head screwdriver under the arch of the clip and continue to work it off until removed. With cover rotated to the keyway of the cylinder you plan to remove, push cylinder out through front of housing. Follow instructions that came with your reset cradle to reset the cylinder or take cylinder to locksmith for resetting.
Read MoreRotate cover to the proper cylinder hole Reinsert cylinder as follows: For Occupant Cylinder: Insert cylinder, aligning the torque blade with the opening in the bottom gear of the gear assembly (see Figure D). Make sure the keyway of cylinder is slightly below the surface of the cover when fully inserted. For Control Cylinder: Rotate the top gear of the gear assembly so that the round of opening is at the top. Rotate the short torque blade of the control cylinder so that it aligns with the opening in the top gear. Insert cylinder making sure the keyway of cylinder is slightly below the surface of the cover when fully inserted. Secure cylinder with clip. Insert housing mechanism into the cylinder guard and cover. Place exterior and interior assemblies back on door
Read MoreA: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first motorized operation. If you need to re-hand the lock, please see installation guide. A: Home Connect 620 might be jamming. Check that the bolt hole is at least 1” deep so the bolt fully extends. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame. Check that the mounting screws securing the exterior keypad are not over-tightened. Please see (link to warp door guide) for additional information. A: For new installations, please be sure to check that the lock was installed with the latch extended and in the lock position.
Read MoreA: Home Connect 620 may not have been ‘handed’ properly. (The ‘handing’ process tells the lock which direction to extend the deadbolt.) Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first motorized operation. If you need to re-hand the lock, please see installation guide. A: Home Connect 620 might be jamming. Check that the bolt hole is at least 1” deep so the bolt fully extends. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame. Check that the mounting screws securing the exterior keypad are not over-tightened. Please see (link to warp door guide) for additional information. A: For new installations, please be sure to check that the lock was installed with the latch extended and in the lock position.
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