Answer
How do I re-key the SmartCode 917?
Please refer to instructions here.
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Kwikset App Notice
A third-party service outage occurred between December 12, 2024 from 6:00-8:30 PM PT. The service has since been restored.
During this outage there was an inability to log in to the Kwikset App. Instead, you may have received error messages such as "Failed to Log In" (Android) or " Please check email or password" (iOS).
If you are still unable to access your account, please reset your password using the "Forgot Password" option within the app. Do not uninstall the app, as you will need to stay within BLE range of the lock to resync the access codes.
Please contact us if you continue to experience problems. Thank you for your understanding.
Support
917 SmartCode Electronic Tustin Lever
Finishes
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Venetian Bronze
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Satin Nickel
Documents
Note: Do not use prints from this website to mark distances. Due to individual printers, dimensions on installation instructions may not print at an accurate scale.
Answers
Support answers found: 22
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Answer
Does the SmartCode 917 provide SmartKey Security™?
Yes, SmartKey SecurityTM is included in the SmartCode 917 to provide security against break-ins as well as the convenience of re-keying the lock yourself in seconds.
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Is the SmartCode 917 Residential Lever fire rated?
Yes, the SmartCode 917 is UL fire rated for 20 minutes.
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What do the different beeps on my SmartCode 917 mean during programming?
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What do I need to do if I’m unable to secure the exterior lever on my SmartCode 917?
1. Make sure to insert the key and turn 90 degrees clockwise 2. The first step will allow access to the pre-installed set screw – only step left is to tighten using the include “Allen Wrench” in the direction shown above.
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What is the product warranty for the SmartCode 917?
The SmartCode 917 has a one-year electronic warranty and a lifetime warranty for both mechanical and finish.
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Where can I find the programming instructions for my SmartCode 917?
The programming instructions are available in the Installation and User Guide. English Installation and User Guide Spanish Installation and User Guide
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What hole size and backset are required for my SmartCode 917?
Check that the hole size in the door is 2-1/8” (54mm); backset is 2-3/8” or 2-3/4” (60 or 70mm)
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Answer
Does the SmartCode 917 support thick door sizes?
No, the spindle included in the product only supports up to 1-3/4” (44mm).
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