Related Answers

• Answer

  What type of key can I use to re-key?

  SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway

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• Answer

  My key pulls out in any directions after re-keying.

  If your key pulls out in any direction, please call Kwikset Consumer Service: 1-800-327-5625

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• Answer

  How many times can I re-key my lock?

  Unlimited amount of times. All you need is the Smarkey Security tool. 

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• Answer

  During re-key process, the new key came out during test procedure

  Perform these steps only if your key came out during the re-key test procedure Video Title of the Video

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• Answer

  My key only turns one direction after re-keying.

  Perform this procedure if your cylinder turns only in one direction : Video Title of the Video

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• Answer

  How to re-key the Kevo Smart Lock with Kwikset's SmartKey Re-Key Technology?

  Kevo Smart Lock includes Kwikset's SmartKey Re-Key technology that allows you to re-key your SmartKey locks as frequently as you wish while maintaining the highest level of security. Video How to Re-Key Your SmartKey Lock

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• Answer

  How to re-key your SmartKey Security™ locks?

  Prepare your door. Make sure you lock is installed on your door and that your door is all the way open. If you have a deadbolt, make sure it is in the locked potion. If you have a knob or lever, make sure it is in the locked position. Ensure your door cannot close on its own, or that you have another way to enter you home. Insert current key. Insert the key that currently operates your lock. Rotate the key 90 degrees clockwise. Insert the SmartKey tool fully and firmly into the SmartKey hole. You may feel the tool click inside the lock. Remove the SmarKey tool. Remove the current key. Insert the new key you wish to use with the lock. Make sure your key is FULLY inserted. The edge of the key touches the indent in the cylinder face. Without pushing or pulling the key, rotate it 180 degrees counter-clockwise. Then rotate they key 180 degrees clockwise. Pull the key to make sure it will NOT come out in this position. Rotate the key 90 degrees counter-clockwise, back to the starting position. Remove your new key. You have successfully re-keyed your lock. View Full Re-Keying Manual.   Video How to Re-Key Your SmartKey Lock

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• Answer

  My key won't rotate with the key used during re-keying, what should I do?

  If your cylinder will not rotate with the key used during re-keying, your cylinder has become misprogrammed. A common reason for misprogramming is that they key was not fully inserted during re-keying. Another common reason is that they key was accidentally pulled while rotating to the home position. It’s also possible that the key was pushed in, up, or down while rotating back to the home position. The following video will help you: Video 3 Simple Steps to Fix Misprogrammed SmartKey Cylinder

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