Guide

Premis Installation Guide

Guide

Kevo Installation Guide

Guide

Halo Installation Guide

Guide

Aura Installation Guide

Guide

Halo Touch Installation Guide

What do I need to correct a door that is warped or has been affected by weather?

Please refer to the warped door installation guide for the necessary adjustments to properly prepare a door for a smart lock installation here. 

How Do I Adjust My Door For Improved Locking Of Kevo Convert?

Follow the steps in the Warped Door Kit Installation Guide.

How do I install Halo Touch on my door?

Please follow the steps in the interactive guide or installation guide to install the lock: Interactive Guide - English/Spanish Installation Guide - English Installation Guide - Spanish

What Do The Colors on the exterior of my Kevo Smart Lock Mean?

KEVO AUDIO/VISUAL FEEDBACKFor Kevo Traditional, please refer to the installation guide under "Light String Notifications" which is on page 10.For Kevo Contemporary, please refer to the installation guide under "Light String Notifications" which is on page 10.

On my Smartcode 909/910, the Status LED is solid red after the door handing process.

The lock interior is not mounted perpendicular to the ground. Remount lock interior assembly as illustrated in the Installation Guide. The hole in the door is misaligned. Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. The latch is installed upside down. See page 8 here. The battery level is too low. This is indicated by the keypad flashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.

On my Smartcode Touchscreen, The lock beeps, the Checkmark and Lock symbols alternate flashing, and the door cannot lock

7 possible reasons: The door handing process was not executed during installation. Perform the manual door handing process in the Installation Guide. Perform the manual door handing process If needed, the door handing process can be initiated manually. This is useful if the lock is being moved to a different door Remove battery pack. Press and HOLD the Program button while reinserting the battery pack. Release button once battery pack is installed. The status LED will flash red and green. Press the Program button once more. The latch bolt will extend and retract to learn the orientation of the door. Success: flashing checkmark symbol and single column of digits. Failure: flashing “X” pattern The wrong deadbolt latch is installed. SmartCode deadbolts require a tapered latch bolt for ease of operation. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. The deadbolt latch and strike are misaligned, causing the latch to bind. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. The hole in the door frame for the latch bolt is not drilled deep enough. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. The mounting plate is placing tension on the torque blade. Attempt to lock and unlock the door with the key. If it is unable to rotate, remove the interior assembly from the mounting plate. Test the key again. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. The clutch is disengaged. Remove the battery pack. Remove the interior assembly from the door. Verify that the lock can be operated smoothly with the key while the interior is removed. Attempt to rotate the turnpiece on the interior assembly to the vertical position. If it cannot rotate to the vertical position, the clutch has become disengaged. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). This will re-engage the clutch. Align the turnpiece with the torque blade and reinstall the interior assembly on the door.

What do the different colored lights on the Home Connect 620 status LED mean?

In normal operating mode: Amber indicates locked.  Green indicates unlocked.  Red indicates low battery.  For other operating modes, please see the installation guide.

On my Aura Deadbolt, what do the different colored lights on the status LED mean?

In normal operating mode: Amber indicates locked. Green indicates unlocked. Red indicates low battery. For other operating modes, please see Aura installation guide.

On my Smartcode Deadbolt, the Status LED is solid red after the door handing process.

Four possible issues: 1. The lock interior is not mounted perpendicular to the ground.Remount lock interior assembly as illustrated in the Installation Guide that you can find online. 2. The hole in the door is misaligned.Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door.3. The battery level is too low.This is indicated by the keypad fl ashing red three times with three beeps. Use a fresh set of batteries, and perform the door handing process again4. The latch and strike are misaligned, causing the latch to bind.If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.

Why Isn’t My Obsidian Locking?

There are three possibilities: Obsidian will not lock if your batteries are too low so as to prevent accidentally locking you out. For information on how to change your batteries, please see the installation guide. Obsidian may not be locking if the bolt hole on the door frame is not deep enough. Make sure the bolt hole on the door frame is at least 1” deep. Obsidian may not be locking due to a misalignment with the door, door frame, and/or strike. For more information on how to address misalignment, please see the installation guide.

The Screen On My Obsidian Doesn’t Light-Up/Wake-Up When I Touch It.

Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly. For detailed instructions on how to change the batteries, please see the installation guide.If the issue remains, check that the cable between the keypad and the interior is connected with the proper alignment and completely inserted. For detailed instructions on how to connect the cable, please see the installation guide.HELPFUL TIP: When waking up the Obsidian, it’s best to touch the screen with multiple fingers, your palm, or the back of your hand until you hear a beep or the screen lights up.

When I Try To Lock The Obsidian, It Makes Noises But Doesn’t Lock.

The Obsidian may not have been ‘handed’ properly. (The ‘handing’ process allows the lock to determine which direction to extend the deadbolt.) The Obsidian will automatically ‘hand’ the first time it powers up. If you need to re-hand the lock, please see the installation guide or watch the manual door handing process video. Or, the Obsidian might be jamming. Check that the bolt hole is deep enough for the bolt to fully extend. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame.

On my Smartcode Deadbolt, the Lock button does not lock the door.

No user codes are programmed. If there are no codes in the lock, the lock button will not lock the door. Program at least one user code and test the Lock button again. The door handing process was not executed. Perform the door handing process, following the instructions inside the installation guide. The battery is too low to lock the door. This is indicated by the keypad flashing red three times with three beeps. Remove the batteries and replace with a fresh set. The mounting plate is placing tension on the torque blade. The clutch is disengaged. For 913 - See page 10 here. For 914 - See page 10 here.

What Happens If I Forget My User Code for my SmartCode?

You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. Add new user codes. For detailed instructions on how to add new user codes, please reference page 3 of the installation guide.2. Reset SmartCode to factory settings to clear existing user codes and add new ones. Reference last page of installation guide.

On my Home Connect 620, what should I do if my bolt jams, doesn’t lock/unlock smoothly, or the batteries need to be replaced often?

A: Home Connect 620 may not have been ‘handed’ properly.  (The ‘handing’ process tells the lock which direction to extend the deadbolt.)  Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first motorized operation.  If you need to re-hand the lock, please see installation guide. A: Home Connect 620 might be jamming.  Check that the bolt hole is at least 1” deep so the bolt fully extends.  Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame.  Check that the mounting screws securing the exterior keypad are not over-tightened.  Please see (link to warp door guide) for additional information. A: For new installations, please be sure to check that the lock was installed with the latch extended and in the lock position.